Terms of service

TERMS OF SERVICE

Last updated: 18 May 2026

Welcome to Ubuntu Store. These Terms of Service govern your access to and use of our online store, products and services.

By visiting our store, creating an account, placing an order or using our services, you agree to these Terms of Service. If you do not agree, you should not use our store.

1. STORE INFORMATION

Ubuntu Store is operated by Ubuntu Store (Pty) Ltd.

Business name: Ubuntu Store (Pty) Ltd
Registration number: 2026/012345/07
Physical address: 24 Long Street, Cape Town, 8001, South Africa
Customer support email: support [at] ubuntustore [dot] co [dot] za
Customer support phone: +27 21 555 0187

2. ELIGIBILITY

By using our store, you confirm that:

- You are at least 18 years old, or you have permission from a parent or legal guardian
- You have legal capacity to enter into a transaction
- The information you provide is accurate and complete
- You will use our store only for lawful purposes
- You will not misuse our store, systems or services

3. PRODUCTS AND SERVICES

Ubuntu Store is a general online retail store offering a variety of consumer products.

We make reasonable efforts to display product images, descriptions, prices, availability and specifications accurately. However, minor differences may occur due to screen settings, supplier updates, packaging changes or manufacturing variations.

Product images are for illustrative purposes and may not always show the exact final packaging or accessories unless stated in the product description.

4. PRODUCT AVAILABILITY

All products are subject to availability.

We reserve the right to:

- Limit quantities
- Discontinue products
- Refuse or cancel orders
- Correct product information
- Replace unavailable items only with customer approval
- Remove products from the store at any time

If a product becomes unavailable after you place an order, we may offer a refund, store credit or alternative product.

5. PRICING

All prices are displayed in South African Rand unless otherwise stated.

Prices may change without notice. The price charged will be the price displayed at the time your order is placed, except in cases of obvious error.

We reserve the right to correct pricing errors. If an order is affected by a pricing error, we may contact you to confirm whether you wish to proceed at the corrected price or cancel the order.

6. ORDERS

When you place an order, you are making an offer to purchase the selected products.

Your order is accepted only once we confirm payment and begin processing the order.

We may refuse or cancel an order if:

- Payment is not received or is reversed
- The product is unavailable
- Fraud or unauthorised activity is suspected
- The order contains incorrect information
- There is a pricing or product description error
- Delivery is not possible to the address provided
- The order violates these Terms of Service

7. PAYMENT

We accept selected secure payment methods displayed at checkout.

You agree to provide accurate billing and payment information. By submitting payment information, you confirm that you are authorised to use the selected payment method.

Orders will not be processed until payment has been successfully received or authorised.

8. SHIPPING AND DELIVERY

Shipping and delivery are governed by our Shipping Policy.

Delivery times are estimates and may vary depending on your location, courier delays, stock availability, public holidays, weather, operational disruptions or other factors outside our control.

Ubuntu Store is not responsible for delays caused by incorrect delivery details provided by the customer.

9. RETURNS AND REFUNDS

Returns, refunds, exchanges and cancellations are governed by our Return and Refund Policy.

Nothing in these Terms of Service is intended to limit any rights you may have under applicable consumer protection laws.

10. CUSTOMER ACCOUNT

You may be able to create a customer account on our store.

You are responsible for:

- Keeping your login details confidential
- Ensuring your account information is accurate
- Notifying us of unauthorised access
- All activity that occurs under your account

We may suspend or close accounts that are used fraudulently, unlawfully or in violation of these terms.

11. PROHIBITED USES

You may not use our store or services to:

- Break any law or regulation
- Infringe the rights of others
- Submit false, misleading or fraudulent information
- Upload harmful code, viruses or malware
- Attempt to gain unauthorised access to our systems
- Scrape, copy or exploit store content without permission
- Harass, abuse or harm others
- Place fraudulent orders
- Interfere with store security or operations
- Use our store for unlawful commercial purposes

12. INTELLECTUAL PROPERTY

All store content, including text, logos, images, product layouts, graphics, designs, icons, branding and page content, belongs to Ubuntu Store or its licensors unless otherwise stated.

You may not copy, reproduce, distribute, modify or use our content for commercial purposes without written permission.

13. REVIEWS, COMMENTS AND USER CONTENT

If you submit reviews, comments, photos, feedback or other content, you grant Ubuntu Store permission to use, display, reproduce and share that content for store, marketing and customer experience purposes.

You agree not to submit content that is unlawful, offensive, false, defamatory, abusive, misleading or infringing.

We may remove user content at our discretion.

14. THIRD-PARTY SERVICES

Our store may use third-party services such as payment processors, delivery partners, hosting providers, analytics tools and marketing platforms.

We are not responsible for the actions, systems or policies of third-party service providers, except where required by law.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Ubuntu Store will not be liable for indirect, incidental, special or consequential losses, including loss of profit, loss of data, loss of business opportunity or reputational harm.

Our total liability for any claim relating to an order will not exceed the amount paid for the relevant product, unless applicable law requires otherwise.

16. WARRANTIES AND DISCLAIMERS

We do not guarantee that our store will always be available, uninterrupted, secure or error-free.

Products are provided according to their product descriptions and applicable consumer guarantees. We do not make additional warranties unless clearly stated in writing.

17. INDEMNITY

You agree to indemnify Ubuntu Store, its directors, employees, contractors and service providers against claims, losses, damages, liabilities and expenses arising from your misuse of our store, breach of these terms, fraud, unlawful conduct or violation of third-party rights.

18. FORCE MAJEURE

Ubuntu Store will not be responsible for failure or delay caused by events outside our reasonable control, including natural disasters, strikes, courier disruptions, supply chain delays, power outages, internet failures, government action, civil unrest, pandemics or other unforeseen events.

19. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time. The updated version will apply from the date it is published.

Your continued use of our store after changes are made means that you accept the updated terms.

20. GOVERNING LAW

These Terms of Service are governed by the laws of the Republic of South Africa.

21. CONTACT US

For questions about these Terms of Service, contact:

Ubuntu Store Customer Care
Email: support [at] ubuntustore [dot] co [dot] za
Phone: +27 21 555 0187
Address: 24 Long Street, Cape Town, 8001, South Africa