Privacy policy
PRIVACY POLICY
Last updated: 18 May 2026
Ubuntu Store respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our store, create an account, place an order, contact us, or interact with our services.
This Privacy Policy applies to Ubuntu Store and customers located in South Africa.
1. WHO WE ARE
Ubuntu Store is an online general retail store offering a wide range of consumer products.
Business name: Ubuntu Store (Pty) Ltd
Registration number: 2026/012345/07
VAT number: 4999999999
Physical address: 24 Long Street, Cape Town, 8001, South Africa
Customer support email: support [at] ubuntustore [dot] co [dot] za
Customer support phone: +27 21 555 0187
2. PERSONAL INFORMATION WE COLLECT
We may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation details
- Customer account information
- Communication history with our support team
- Product preferences
- Device information
- Browser type
- IP address
- Approximate location
- Fraud prevention information
- Marketing preferences
- Reviews, feedback or survey responses
We do not intentionally collect more personal information than necessary for the purposes described in this policy.
3. PAYMENT INFORMATION
Payments are processed through secure third-party payment providers.
Ubuntu Store does not store full card numbers, CVV codes or complete banking credentials on our own systems. Payment data is handled by payment service providers according to their own security and compliance standards.
We may receive limited payment confirmation information, such as:
- Payment status
- Transaction reference
- Payment method type
- Last four digits of a card, where provided by the payment processor
- Fraud screening result
4. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information when you:
- Visit our online store
- Create a customer account
- Place an order
- Subscribe to marketing communications
- Contact customer support
- Complete a form
- Leave a review
- Participate in a promotion
- Interact with our advertisements
- Browse products or add items to your cart
Some information is collected directly from you. Other information may be collected automatically through cookies, analytics tools and similar technologies.
5. WHY WE USE YOUR PERSONAL INFORMATION
We may use your personal information for the following purposes:
- To process and deliver your orders
- To confirm payments
- To provide customer support
- To send order confirmations and delivery updates
- To manage returns, refunds and exchanges
- To detect and prevent fraud
- To improve our store, products and services
- To personalise your shopping experience
- To send marketing messages, where permitted
- To respond to enquiries and complaints
- To comply with legal and tax obligations
- To keep business records
- To protect our rights, customers and operations
6. LEGAL BASIS FOR PROCESSING
We process personal information where:
- It is necessary to fulfil an order or contract with you
- You have given consent
- We have a legitimate business reason
- We need to comply with a legal obligation
- It is necessary to protect our rights or prevent fraud
- It is required for customer service and operational purposes
7. MARKETING COMMUNICATIONS
If you choose to receive marketing communications from Ubuntu Store, we may send you emails, SMS messages or promotional updates about products, discounts, offers and store news.
You may opt out of marketing communications at any time by using the unsubscribe option in the message or by contacting us.
Even if you opt out of marketing, we may still send you important transactional messages, such as order confirmations, delivery updates, refund notices or account-related communications.
8. COOKIES AND TRACKING TECHNOLOGIES
We may use cookies and similar technologies to:
- Keep items in your cart
- Remember your preferences
- Improve website performance
- Analyse store traffic
- Understand customer behaviour
- Support advertising and remarketing
- Protect against fraud and abuse
You may be able to control cookies through your browser settings. Disabling cookies may affect the functionality of our store.
9. SHARING OF PERSONAL INFORMATION
We may share personal information with trusted service providers who help us operate our store and provide services to you.
These may include:
- Payment processors
- Courier and delivery companies
- Warehousing and fulfilment partners
- Customer support tools
- Email and SMS service providers
- Marketing platforms
- Analytics providers
- Fraud prevention providers
- Professional advisers
- Legal, tax or regulatory authorities where required
We only share information that is reasonably necessary for the relevant purpose.
10. INTERNATIONAL PROCESSING
Some of our service providers may process or store information outside South Africa.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that the information is handled securely.
11. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
These measures may include:
- Secure checkout technology
- Access controls
- Password protection
- Fraud monitoring
- Data minimisation
- Secure hosting providers
- Staff access limitations
- Regular review of operational procedures
No online system is completely secure. Customers are responsible for keeping their account login details confidential.
12. HOW LONG WE KEEP PERSONAL INFORMATION
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.
We may retain order, tax, accounting and transaction records for legal and business recordkeeping purposes.
13. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have the right to:
- Ask what personal information we hold about you
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information, where legally possible
- Object to certain processing
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Lodge a complaint with the relevant regulator
To exercise your rights, contact us using the details in this policy.
14. CHILDREN’S PRIVACY
Ubuntu Store does not knowingly collect personal information from children under the age of 18 without appropriate consent from a parent or legal guardian.
If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.
15. CUSTOMER ACCOUNTS
If you create a customer account, you are responsible for keeping your login details confidential.
You should notify us immediately if you believe your account has been accessed without permission.
16. REVIEWS AND USER CONTENT
If you submit a product review, testimonial, photo, comment or other content, we may display it on our store or in marketing materials.
Please do not include sensitive personal information in public reviews or comments.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The updated version will apply from the date it is published.
Your continued use of our store after changes are made means that you accept the updated policy.
18. CONTACT US
For privacy questions or requests, contact:
Ubuntu Store Privacy Team
Email: privacy [at] ubuntustore [dot] co [dot] za
Phone: +27 21 555 0187
Postal address: 24 Long Street, Cape Town, 8001, South Africa