Contact information

CONTACT INFORMATION

Last updated: 18 May 2026

Thank you for visiting Ubuntu Store. Our customer care team is here to assist you with orders, returns, refunds, shipping, product questions and general enquiries.

1. CUSTOMER SUPPORT

Business name: Ubuntu Store (Pty) Ltd
Trading name: Ubuntu Store
Registration number: 2026/012345/07

Customer support email:
support [at] ubuntustore [dot] co [dot] za

Shipping support email:
shipping [at] ubuntustore [dot] co [dot] za

Privacy enquiries:
privacy [at] ubuntustore [dot] co [dot] za

Phone:
+27 21 555 0187

2. BUSINESS HOURS

Our support team is available:

Monday to Friday: 09:00 to 17:00 SAST
Saturday: 09:00 to 13:00 SAST
Sunday and public holidays: Closed

Messages received outside business hours will be handled on the next business day.

3. PHYSICAL ADDRESS

Ubuntu Store (Pty) Ltd
24 Long Street
Cape Town
8001
South Africa

Please note: This address is for business correspondence only. Returns must not be sent to this address unless our support team has approved the return and provided return instructions.

4. ORDER SUPPORT

For faster assistance with an order, please include:

- Your full name
- Order number
- Email address used at checkout
- Product name
- Clear description of your enquiry
- Photos or videos, if relevant

5. RETURNS AND REFUNDS

For returns, refunds or damaged items, please contact us before sending anything back.

Unapproved returns may not be accepted.

6. RESPONSE TIMES

We aim to respond to customer enquiries within 1 to 2 business days.

During busy periods, promotional campaigns or holidays, response times may be longer.

7. CUSTOMER SERVICE COMMITMENT

Ubuntu Store is committed to providing friendly, fair and helpful support.

We ask customers to communicate respectfully with our team. Abusive, threatening or discriminatory messages may result in restricted support or account action.